Store policies

Here’s the deal: We want to provide you with great fibers and yarns, and make sure you get great value for your money. (We’re customers, too, when we shop at other stores, so we understand.) We also have to control expenses to stay in business and keep prices right. Nobody likes to think they’ve been taken advantage of. So, let’s do right by each other.

Shipping and Processing time

As a quality commitment, all like items in a single order will be fulfilled from a single dyelot. Typical time from order date to shipping date is 7 days, but this is not guaranteed. Large orders (10+items that require the same dye batch) may take longer to process. Customer will be informed by email if this is the case.

$6 and Free Shipping is by US Mail 1st class package to shipping destinations within the 48 Contiguous United States. If quicker shipping is needed, please send an email explaining your needs and situation. Shipping is not a profit item for this store, so shipping by any other service or carrier will cost you what it costs us. The $6/Free Shipping promo price will not apply towards alternate shipping services or carriers.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Company is not responsible for delays due to customs.

Payment options

Paypal, credit and debit cards (processing by Square) are accepted.

More about dyelots

All duplicate items within a single order will be dyed with the same batch of dye. For example, if you order six Sylvan Lake Sunset braids, all six will be from the same dyelot. However, items in different orders will likely be from different dyelots. Even though we use precise recipes and processes, exact matching cannot be guaranteed. Be sure to order sufficient quantities for your project. To help you do that, we have a generous refund policy:

Returns and exchanges Happiness Guarantee

We want you to love what you buy from Chelle Colorado!

100% money-back guarantee on regularly stocked items! If you don’t like what you bought, or you bought more items than you need for your project, please send an email within 60 days of delivery. You will receive an email with instructions for return, including the proper return address. Any returned items should be shipped back within 75 days of delivery. Refunds for the price of the item(s) back to the original method of payment will be processed ASAP upon company’s receipt of the return. We will stay in touch via email throughout the sales and return process.

The idea here is to help you be sure that you’re getting supplies you like. We want you to be happy, but we’re also running a small business. So, please plan to return the entire item: the whole unwound skein, the whole braid of fiber, etc. We do custom orders, so please send an email if you see something here close to what you want, but it’s not quite right.

Shipping isn’t refunded, but we’ll pay for return shipping.

We cannot be responsible for shipping errors based on incorrect delivery information, nor costs or damage related to these errors.

If you have any questions, please send an email; we’ll do our best to put your mind at ease.